In accordance with Kendoon Housing Association Tenancy Agreement we have responsibilities to keep your home wind, watertight and fit for habitation.
As a tenant you too have repair responsibilities and this leaflet outlines what these are and how you may be recharged for works carried out by the Association.
Reporting a Repair
You must report to us as quick as possible any damage to your home or the common areas around it.
This can be done as follows:
- Telephone 0141 944 8282
- By letter
- By email: firstname.lastname@example.org
- Via our website: www.kendoon.org.uk
- At the office
- To staff out on estate
Outside office hours you can our emergency services. This though should only be used in genuine emergencies. You may be charged for misuse.
Telephone Numbers are on this website.
Your Repair Responsibilities
You are responsible for taking reasonable care of your home. This includes carrying out minor repairs and internal decoration.
Examples of minor repairs you are responsible for include:
- Door nameplate
- Choked sink, wash hand basin or toilet (if caused by tenant)
- Internal doors locks and fittings
- Electric plugs
- Garden huts
- Replacing lost or broken keys
- Replacing smoke detectors batteries
Agreement to Pay
When we are notified of a repair that is rechargeable, a provisional charge will be provided to the tenant. If the recharge is accepted by the tenant, then payment should be the full amount before we would progress any work.
For emergency work it will be necessary to carry out work without the tenants agreement. In these instances, an account will be sent out immediately to the tenant.
In many circumstances, unless staff are notified, it can be impossible to identify that a repair is required due to neglect or accident until it is attended to by the contractor. Where this occurs prior agreement to pay cannot be obtained and tenants will be invoiced for this.
Cost of Repair
The cost that will be passed to the tenant will be the actual cost of the repair.
Tenants will receive an invoice for all recharge costs.
For non-emergency work, tenants will normally be expected to pay the full amount or as much as possible in advance of the work being carried out.
If a payment plan is required for an outstanding amount staff will agree an appropriate arrangement.
Where a tenant has failed to make payments to a rechargeable repair, despite reminders from the Association, court action will be considered to recover the costs.
Also a failure to clear the charge or maintain an appropriate payment arrangement, can lead to the suspension of certain repairs.
Failure can also result in any housing application you have with us being suspended. This means you will not be considered for any offers of rehousing.
Tenants Own Repairs
Tenants may wish to carry out, or arrange the rechargeable repair themselves and this will normally be acceptable providing the following conditions are met:
- The work is carried out to a professional standard, acceptable to the Association
- The tenant arranges inspection of completed work by the Association staff
End of Tenancy Repairs
Where tenants end their tenancy and move out leaving repairs, which are their responsibility, the Association will seek to recover the costs from the individual concerned. We will however make sure that when you hand in your 28 days notice you are fully advised of what repairs are your responsibility to carry out prior to returning the keys.
However in some circumstances further rechargeable repairs may be identified once you have moved out and house is fully cleared.
9am-12 noon – 1pm-5pm Monday-Thursday
9am-12 noon – 1pm-4pm Friday
We always welcome your views and comments about improving our service.
If you would like this leaflet in another format, for example in large print or on tape, or in another language, please contact reception.
Kendoon Housing Association Limited, Suite 16, Garscadden House, 3 Dalsetter Crescent, Drumchapel, Glasgow, G15 8TG, T:0141 944 8282, Email: email@example.com